About AfriCam Online

AfriCam Online was registered in 2015 and operates from Cape Town, South Africa. Our business is built around a simple idea: families and creators deserve access to reliable, exciting, and practical products without the hassle.

Our range brings together cameras, E-Bikes & Scooters, Power Stations, Baby Strollers, Baby Car Seats, and Kids Ride-On Cars. Whether you are capturing a milestone, exploring electric mobility, planning for portable power, or choosing essentials for your growing family, we want to make finding the right product more straightforward.

We serve customers across South Africa through our online store. Our redistribution and fulfilment facility is based in Sun Valley, Cape Town, in the Western Cape. We do not sell in person or offer local pickup; orders are shipped to your address.

Our mission is to make quality products accessible to South African homes. Transparent pricing, honest descriptions, and dependable customer service guide how we help you shop.

Our customers have different priorities, but share a need for useful information and a straightforward online shopping experience.

• Creators & photography enthusiasts. Customers comparing cameras for creative projects, personal photography, and capturing important moments.
• Households & everyday explorers. People considering electric mobility or portable power for their routines, work, and time away from home.
• Parents & families. Families choosing strollers, car seats, and ride-on cars with attention to suitability, product guidance, and everyday practicality.
• Business & bulk buyers. Organisations and customers who need multiple items can contact us for bulk pricing and business quotes.

Six product categories, one place to explore. Unless otherwise stated, our listed products are brand new and come with applicable manufacturer warranties.

From comparing products to getting help after delivery, here is how to shop with us.

1. 1

   Choose your product

   Browse our range and review the product description, specifications, and suitability for your needs. Contact us if you need help with compatibility, model details, or a bulk quote.

2. 2

   Place your order securely

   Add your chosen items to the cart and complete checkout with your delivery details. Pay by credit or debit card through Stripe, or choose cash on delivery where available for your order.

3. 3

   Allow for processing & delivery

   Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location; product availability and remote-area delivery can affect timing.

4. 4

   Check your purchase & keep your records

   On arrival, check your item and included accessories, keep your order details, and read the supplied instructions before use. Contact our team if something is missing, damaged, or not as expected.

We offer carefully selected products from trusted brands. Unless a listing states otherwise, products are new and carry the applicable manufacturer warranty. Warranty coverage is specific to the product and manufacturer; there is no single warranty period that applies to every item in our store.

Follow the manufacturer’s setup, use, charging, and maintenance instructions. For an item that arrives damaged or defective, contact us within 7 days with photos; our existing return policy provides for a replacement, repair, or refund at no extra cost.

Read our return policy for the store’s published return conditions. Product-specific warranty terms should be checked separately.

We deliver nationwide to major cities and towns across South Africa. Every order ships by insured freight to your address from our fulfilment operation in Cape Town; in-person purchases and local collection are not available.

Order processing

Most orders are processed within 1–2 business days.

Typical delivery

Delivery typically takes 3–7 business days, depending on your location.

Remote areas & availability

Remote-area deliveries may take longer. Timing also depends on product availability; these timeframes are estimates, not guaranteed arrival dates.

Delivery questions

For delivery charges, access requirements, or questions about your address, check the information shown during checkout or contact us before placing your order.

Need help with an order already placed? Have your order number ready and contact our support team. You can also find delivery and payment answers in our FAQ.

• A registered South African business based in Cape Town.
• Six categories covering technology, mobility, and family essentials.
• Nationwide delivery to your address, including insured freight.
• Card payments through Stripe and cash on delivery where available.
• A published 30-day return window for eligible items.
• Support by phone, email, WhatsApp, and our online contact form.

The right product starts with the right fit. Comparing specifications before you buy can help avoid an unsuitable purchase, while following the manufacturer’s care instructions helps you get the most from the item you choose.

Use compatible accessories and chargers, observe stated load and age limits, and keep manuals for future reference. For battery-powered products, follow the supplied charging and storage guidance. For strollers, car seats, and children’s ride-on cars, follow all assembly, installation, and supervision instructions.

When a product or battery reaches the end of its useful life, follow local disposal guidance and use an appropriate electronics or battery collection service where available.

We want you to be happy with your purchase. The following summarises our existing return policy; please read the full policy before starting a return.

• 30 days from delivery: most items may be returned for a refund or exchange within this window.
• Original condition: items must be unused, in their original packaging, and include all accessories and manuals.
• Start with our team: email sales@africamonline.co.za or call +27 62 869 9583 with your order number. We will review your request and provide return instructions and the return address.
• Pack securely: use the original packaging and ship to the address supplied by support.
• Processing: after receipt and inspection, refunds or exchanges are processed within 5–7 business days.
• Refund method: refunds go to the original payment method. Cash-on-delivery purchases are refunded by bank transfer after you provide banking details.
• Damaged or defective on arrival: contact us within 7 days with photos. We will arrange a replacement, repair, or refund at no extra cost.

Our published non-returnable items include products damaged through misuse or negligence, products missing original packaging or accessories, personalised or special-order items, gift cards, and downloadable products.

Know who you are buying from. Here are our registered business details and the ways to reach us.

Business name

AfriCam Online

Registration & VAT

CIPC: 2015/290244/07
VAT: 4120281691

Business address

32 Brigantine Ave
Sun Valley, Cape Town, 7985
Western Cape, South Africa

Online orders only. No in-person sales or local pickup.

Contact our team

+27 62 869 9583sales@africamonline.co.zaChat on WhatsApp

Business hours

Monday–Saturday, 8:00 am–7:00 pm South African Time (SAST)