Refund Policy

You can receive a refund when:

• you return an eligible item within 30 days of delivery under our Return Policy;
• an item arrives damaged, defective or incorrect and you report it within 7 days of delivery;
• you cancel an order before it has been dispatched; or
• an exchange you asked for cannot be filled from stock.

Returned items are inspected when they reach our Cape Town facility. Once an item passes inspection, we process the refund within 5–7 business days.

After we issue it, your bank or card issuer may take a few more business days to show the credit on your statement. That final step is outside our control.

• Card payments made through Stripe are refunded to the same card.
• Cash-on-delivery orders are refunded by EFT once you send us your banking details.
• If the original payment method is no longer available, we refund by EFT instead.

We refund the price you paid for the returned item. We do not charge a restocking or handling fee on an eligible return.

For change-of-mind returns, the cost of sending the item back to us is yours. If the item was damaged, defective or not what you ordered, the return is at no cost to you. Whether an original delivery charge is refunded depends on the reason for the return; please ask us before you ship if this matters to you.

Items returned used, incomplete, without their original packaging, or damaged through misuse do not qualify for a standard refund. See the exclusions in our Return Policy. This does not affect your rights for goods that are defective.

If you cancel before your order is dispatched, we refund everything you paid to your original payment method, with no cancellation fee. Cash-on-delivery orders cancelled before handover are not charged at all. Once an order has shipped, the return process applies from the day it is delivered.

This policy is in addition to your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, and does not limit them.

Email sales@africamonline.co.za or call +27 62 869 9583 (Monday–Saturday, 8:00 am–7:00 pm South African Time (SAST)) with your order number and the reason for the request.