Order Tracking
Track Your Order
Enter your order number and the email address you used when placing your order to see the latest status.
You can also find your order tracking link in the confirmation email we sent you.
Understanding your order status
- Pending
- We have received your order and are preparing it for dispatch.
- Processing
- Your order is being packed and quality-checked at our Cape Town facility.
- Dispatched
- Your order has been handed to the courier. You should receive a tracking number by SMS or email.
- In transit
- Your parcel is on its way to your delivery address. Use the tracking number on the courier's website for live updates.
- Delivered
- Your order has been delivered. If you have not received it, please contact us immediately.
Can't find your order?
If you don't have your order number, or if the tracking information doesn't match what you expect, our Cape Town team can help. Have your email address or phone number ready so we can locate your order.
Monday–Saturday, 8:00 am–7:00 pm South African Time (SAST) · We aim to respond to support enquiries within one business day.
Typical delivery times
Once your order is dispatched, typical courier transit times are:
- Western Cape:
- 1–2 business days
- Gauteng:
- 2–3 business days
- KwaZulu-Natal:
- 2–4 business days
- Other provinces:
- 3–5 business days
These are estimates. Factors such as remote locations, public holidays, and courier capacity can affect timing. See our Shipping Policy for details.